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Please contact us as soon as possible to resolve any problem. Color Display: All pictures are taken under natural light in an effort to most accurately display the color. What you see will depend on your monitor and are for reference only. If you are unfamiliar with the color, refer to the manufactures website or reference an on-line review. Also, on some collections, even from the same manufacture a color may have slight color variance depending on batch and release. Specifically, OPI's formulas vary with "black labeled" and "green labeled" bottoms. If you are looking for a specific formula/brush, you should contact me prior to purchase to make sure I have the label you are looking for. Item Condition: Some colors I offer are long discontinued. I list my products as new, as to imply, the products I offer are untested, un-used and fluid. It is common practice for wholesalers to remove the UPC code sticker and/or to etch other tracing codes from the item resulting in minor scratches on the item and or cap. Refunds and exchanges will not be granted for this reason. If you are a "collector" and are looking for a bottle with the codes, contact me prior to purchase to make sure one is available. Shipping and handling: Due to the nature of selling, a delivery confirmation is required. Due to this, S/H fees are non-negotiable. Shipping Address: I will ship to the address provided in the "ship to" address that appears on the payment ONLY. It doesn't have to be verified but it does have to be correct. Make sure you have the correct address on file before processing your payment. The buyer is responsible for all shipping costs and they are non-refundable. If an item is returned due to incorrect address information, the buyer is responsible for additional S/H costs. Due to health and beauty policies, ALL SALES ARE FINAL / NO RETURNS.